Members-only Customer Success & Onboarding 10 Steps to follow when a customer cancels a contract What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....
Members-only Reports 2021’s Top SaaS influencers to watch After much research and consideration, we found these top SaaS practitioners to be the leading lights for the year ahead. Want to find out what they had to say? And who they are? You can download straight away....
Members-only Saascast Bridging the gap between sales & marketing [podcast]: Catherine Farley and Brandon Gargan, Saleswhale A podcast featuring two stars of Saleswhale—Catherine Farley and Brandon Gargan. Listen to their talk to find out how to bridge the gap between sales and marketing....
Members-only Customer Success & Onboarding The ultimate guide to creating a killer customer success strategy SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....
Members-only Saascast How to drive MRR, reduce churn, and improve product adoption via the 3 Es strategy [podcast]: Rodrigo Stoqui, Pipedrive Pipedrive's Rodrigo Stoqui talks you through the three Es strategy and how to use it to succeed in SaaS....
Members-only Saascast The ultimate SaaS marketing team [podcast]: Jordi Capdevila, ForceManager What's the ultimate SaaS marketing team? Jordi Capdevila, formerly of ForceManager, talks you through the steps you need to take to perfect your department....
Members-only Growth & Metrics Product-led VS sales-led VS marketing-led VS customer-led: What’s the difference? What's the difference between product-led, sales-led, marketing-led, and customer-led growth? We're here with an overview that displays the best approach for your business....
Members-only SaaS Leadership Top 5 takeaways from the Future of SaaS Festival Aaaand that’s a wrap! With over 40 fantastic talks and 30+ hours of actionable video content, the Future of SaaS Festival took you through the ins-and-outs of the very best SaaS strategies....
Members-only Churn rate SaaS churn rate: Your guide to keeping more customers Customer retention is essential in the world of SaaS. While it’s inevitable some customers will call it a day and unsubscribe, you...
Members-only Customer Retention Your guide to building customer relationships in SaaS Lots of customer retention—the ultimate goal for SaaS businesses like yours. Keeping churn rates low and long-term subscriptions ticking over is what...
Members-only Top 10 SaaS collaboration tools With more and more professionals working from home, there’s a massive surge of interest in using SaaS collaboration tools. But with so...
Members-only 13 tactics for improving your customer retention In SaaS, your success depends on a solid rate of new subscribers (customer acquisition) and healthy rates of subscriptions (the customer retention bit). Here's how to maximize your strategy....
Members-only SaaS vs PaaS vs IaaS: what's the difference? Software is complex—it’s a very broad industry. And there are different areas to wrap your head around. So, we’re here to make it a little easier with this look into the three main ‘as a service’ industries....