Members-only Customer Success & Onboarding 10 Steps to follow when a customer cancels a contract What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....
Members-only Reports 2021’s Top SaaS influencers to watch After much research and consideration, we found these top SaaS practitioners to be the leading lights for the year ahead. Want to find out what they had to say? And who they are? You can download straight away....
Members-only Saascast Bridging the gap between sales & marketing [podcast]: Catherine Farley and Brandon Gargan, Saleswhale A podcast featuring two stars of Saleswhale—Catherine Farley and Brandon Gargan. Listen to their talk to find out how to bridge the gap between sales and marketing....
Members-only Investment The future of VC and SaaS investing Patrick Arippol explores five key topics behind the future of VC and SaaS investing in this deep dive into fundraising and investment strategies....
Members-only Events Top 10 reasons to attend the Customer Success Festival Here's your chance to attend the only Customer Success Festival. Get involved, have your say, and shape the future of CS....
Members-only Customer Success & Onboarding The ultimate guide to creating a killer customer success strategy SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....
Members-only Saascast How to drive MRR, reduce churn, and improve product adoption via the 3 Es strategy [podcast]: Rodrigo Stoqui, Pipedrive Pipedrive's Rodrigo Stoqui talks you through the three Es strategy and how to use it to succeed in SaaS....
Members-only Saascast The ultimate SaaS marketing team [podcast]: Jordi Capdevila, ForceManager What's the ultimate SaaS marketing team? Jordi Capdevila, formerly of ForceManager, talks you through the steps you need to take to perfect your department....
Members-only Membership content The crazy art and precise science of product launches Discover key learnings from Devang Sachdev's product launching career. Including tips on the right size launches, internal marketing requirements, and post-launch activities....
Members-only Growth & Metrics Product-led VS sales-led VS marketing-led VS customer-led: What’s the difference? What's the difference between product-led, sales-led, marketing-led, and customer-led growth? We're here with an overview that displays the best approach for your business....
Members-only Membership content The science of re-establishing growth: when, where, and how? In this article the Managing Director of Stage 2 Capital, Mark Roberge, talks you through how to add quantifiable measures to identifying product-market and go-to-market....
Members-only Leadership Strategies How to scale beyond your expectations in a remote business world [Q&A with Yellow Messenger] Looking to scale beyond your expectations in a remote business world? Yellow Messenger's Neil Barman has actionable tactics to help you succeed in this insightful Q&A....
Members-only SaaS Leadership Top 5 takeaways from the Future of SaaS Festival Aaaand that’s a wrap! With over 40 fantastic talks and 30+ hours of actionable video content, the Future of SaaS Festival took you through the ins-and-outs of the very best SaaS strategies....
Members-only Customer Retention The SaaS Customer Retention report is coming The FoSaaS Customer Retention report is on the way. And you can chip in by filling out our survey! The reward? A report that'll dish out the most important tactics for 2021....
Members-only Revenue Optimisation SaaS Pricing and packaging strategies [Q&A with Productboard] Find out about crucial pricing and packaging strategies with Cindy Berman of Productboard. Hit the market in style to add real value to your product....