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How to perform customer-centric onboarding at scale while maintaining personalization [Paula Mendes, HubSpot]

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Product-led growth Revenue optimization Growth & marketing Customer success Metrics & measurement Leadership

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Customer Success & Onboarding

The fundamentals of customer onboarding

What are the fundamentals of customer onboarding you need to know? Find out in this detailed SaaS guide to customer success....

Knowing your customer and building the success plan

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Knowing your customer and building the success plan

My name's Melissa Logothesis and in this article, I'll be discussing knowing your customer and preparing customer success plans. I have over 15 years of customer success experience, I have managed accounts as well as built out customer success teams from the ground up....

Developing a deeper connection with your customers

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Customer Success & Onboarding

Developing a deeper connection with your customers

We are in unprecedented times as it related to everyone having to work remotely. This need to have everyone practice social distancing gives us in the CS field a unique opportunity to learn things about our customers we may not ever be able to learn....

Top SaaS motivations, achievements, and career lessons [Q&A with David Skok at Matrix Partners]

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Leadership Strategies

Top SaaS motivations, achievements, and career lessons [Q&A with David Skok at Matrix Partners]

SaaS influencer David Skok of Matrix Partners discusses his daily motivations and aspirations in this exclusive Q&A....

Gamification techniques for products [podcast]: Andrea Saez, ProdPad

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Saascast

Gamification techniques for products [podcast]: Andrea Saez, ProdPad

Andrea Saez of ProdPad talks you through the gamification techniques that can engage your customers. Listen into the latest SaasCast podcast....

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Customer Success & Onboarding

How to retain more customers

It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long. This in depth guide shows you how to do just that....

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