Tanya Strauss, Director of Customer Success Advocacy at ServiceNow, discusses tips on fostering creativity in your team, aligning CS with account management, and unexpected allies....

Maya Grossman, VP of Marketing at Canvas shared her views on the value of diverse teams, her hiring best practices to get it right, how to go about getting stakeholder buy-in, and more....

The Future of SaaS Report is coming and we need you to help us pinpoint the newest industry trends and make this report as granular, informative, and juicy as possible!...

In this article, I’ll talk about onboarding both on a technical and strategic level, how we can flip the script for deeper impact, what onboarding is not, and I’ll finish by introducing the concept of re-onboarding....

Rupal Nishar, AVP of Customer Success at Netomi, outlines how to predict churn before it even happens by sharing key metrics, warnings signs, and actionable advice every SaaS organization should be tracking....

Today’s the day you’ve been waiting for! We’ll be announcing the winners of The Future of SaaS Awards today, tomorrow (September 15), and the next day (September 16), at this year’s Future of SaaS Festival....