Customer success metrics that drive 95% retention

Looking for advice on how to put the correct processes in place for a product launch? Alex Virden, Senior PMM at EVERFI lifts the lid on product launches....

In this article, Nate Fiedler shares a framework of essential contextual elements and explains how applying these to our work can help us better understand the context with our customers and ultimately, see the bigger picture....

Vamshi Sriperumbudur offers insights into what's needed for a compelling launch - and propel your B2B software launch to new heights....

Many organizations are turning to customer education as a solution to improve retention, increase spend, and drive customer satisfaction and loyalty. But what exactly is included under “customer education”?...

On this week’s episode Gemma Davies, Community Manager at Future of SaaS is joined by Amir Jirbandey, Head of Growth at Papercup. Amir discusses his approach to growth at Papercup, the data that informs his decisions, and the department most crucial to driving growth....

In this article, we’ll be sharing 20 important metrics for SaaS marketing, ranging from acquisition metrics to monetization metrics. We’ll explain what each metric is, how they can be tracked, and most importantly, why they should be tracked....

In this article, I’ll be discussing the customer success metrics you should be tracking at each and every stage of the customer lifecycle. With them, you can drive retention and ensure your customer success function is successful in delivering value to the customer....

Kalyn Lewis, Head of Customer Success at Visme took the time to answer our community’s customer success questions after her presentation 'How customer success can feed into product development’ at this year’s Future of SaaS festival....

How would you like to get your hands on some FREE exclusive video content from the last super successful CS Fest to whet your appetite for what’s to come? Delivered by Mary Poppen, Chief Customer Officer, Glint at LinkedIn, it’s a presentation you reallllly don’t want to miss....

Community-led growth is a go-to-market strategy that relies on an engaged community of customers as a tool for acquiring new customers, retaining existing customers, and expanding your business reach....

We’ve seen such strident leaps already that it’s difficult to imagine the innovation that lies on the horizon of the next year, and while we don’t have a crystal ball we do have a community of specialist SaaS practitioners who lent us their expertise to forecast the year ahead....

Nicholas Ghitti, Head of Growth at Tymeshift took the time to answer our community’s burning questions after his presentation ‘How sales teams can work with other departments to drive growth at this year’s Future of SaaS festival....

On this week’s episode, Spencer explains how to better manage the feedback loop for customers, his preferred methods for collecting feedback, tips for creating an effective feedback loop, and how to implement it to full effect....

When a company has a high customer retention rate, buyers return to purchase products or services on more than one occasion. When retention rates are high, this bodes against customer churn rate....