Members-only Customer Success & Onboarding The fundamentals of customer onboarding What are the fundamentals of customer onboarding you need to know? Find out in this detailed SaaS guide to customer success....
Members-only Membership content Knowing your customer and building the success plan My name's Melissa Logothesis and in this article, I'll be discussing knowing your customer and preparing customer success plans. I have over 15 years of customer success experience, I have managed accounts as well as built out customer success teams from the ground up....
Members-only Customer Success & Onboarding Developing a deeper connection with your customers We are in unprecedented times as it related to everyone having to work remotely. This need to have everyone practice social distancing gives us in the CS field a unique opportunity to learn things about our customers we may not ever be able to learn....
Members-only Leadership Strategies Top SaaS motivations, achievements, and career lessons [Q&A with David Skok at Matrix Partners] SaaS influencer David Skok of Matrix Partners discusses his daily motivations and aspirations in this exclusive Q&A....
Members-only Saascast Gamification techniques for products [podcast]: Andrea Saez, ProdPad Andrea Saez of ProdPad talks you through the gamification techniques that can engage your customers. Listen into the latest SaasCast podcast....
Members-only Customer Success & Onboarding How to retain more customers It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long. This in depth guide shows you how to do just that....
Members-only Leadership Strategies B2B SaaS: the right org structure at the right stage Having seen dozens of B2B SaaS (Software-as-a-Service) ventures growing, I have also seen lots of different organizational structures. Some failed, many were adjusted after a while, and very few have been a success from the beginning....
Members-only Leadership Strategies Top SaaS motivations, achievements, and career lessons [Q&A with Katherine Kostereva of Creatio] SaaS influencer Katherine Kostereva of Creatio discusses her daily motivations and aspirations in this exclusive Q&A....
Members-only Membership content Building out customer success and sales teams from the ground up My name's David Apple, I'm the Head of Customer Success and Sales at Notion. In this article, I'm going to talk about my experience building out customer success and sales teams from the ground up at both Notion and Typeform....
Members-only Leadership Strategies Top SaaS motivations, achievements, and career lessons [Q&A with Claire Suellentrop of Forget the Funnel] SaaS influencer Claire Suellentrop of Forget the Funnel discusses her daily motivations and aspirations in this exclusive Q&A....
Members-only Saascast Going from regional to glo-cal in 12 months [podcast]: Neil Barman, Yellow Messenger Looking to go from regional to glo-cal? Neil Barman of Yellow Messenger talks you through a 12 month process in this SaaScast podcast....
Members-only Customer Success & Onboarding The pillars of customer success strategy [Q&A with McAfee] In this Q&A, Swati Chopra from McAfee discusses the pillars of customer success strategy. Plus, her key steps for overcoming retention issues....
Members-only Acquisition & Monetisation Who should own the revenue for existing customers? [Q&A with E2Open] In this Q&A, Rebecca Nerad from E2Open discusses the ownership of revenue between sales and customer success. Plus, her advice for both teams going forward....
Members-only Customer Success & Onboarding The role of customer success in business growth [Q&A with Vinli. Inc] In this Q&A, Jason Noble of Vinli. Inc discusses the role of customer success in business growth. Plus, his best advice on customer success strategies....
Members-only Customer Success & Onboarding Keeping client engagement human in the digital age [Q&A with Direct Commerce] In this Q&A, Christopher Simpson of Direct Commerce discusses client engagement in the digital era. Plus, his views on customer success in 2021....