Customer Retention

Looking for strong, sustainable growth? Look no further than our top 10 tools for customer retention....

Each of these steps is designed to establish a solid bedrock of trust between customers and orgs, ensuring air-tight retention for your org. Dive in!...

In the dynamic landscape of marketing, two components play a critical role in achieving objectives: strategic marketing and tactical marketing....

Minna Vaisanen, Head of customer success at Thrive Partners, is here to provide expert tips for how you can leverage CS as a revenue function for your org....

Seasoned marketer, Gaurav Goyal, demonstrates how you can unlock customer advocacy that drives solid conversion and retention through user-generated content....

As product managers, we spend a lot of our time diving into data, researching our respective areas, and talking to our customers. We learn about the problems they face, the opportunities to potentially resolve those solutions, and how they use and engage with capabilities and features....

It’s the dawn of a new year, and as you prepare to face the challenges of 2023, we’ve got your back. How? By arming with all of the top actionable strategies from last year....

Building a customer advocacy program can really accelerate your business and drive revenue! The ultimate goal for any department within an organization is to have a representative at the table during those crucial C-suite meetings. We want to convince senior stakeholders that you can drive results....

Want to know how to ship those customer outcomes on time, every time? Maggie Crowley, an expert on Product Management, has all the know-how you'll need!...

SaaS companies are missing a trick by not implementing a customer success strategy at the core of their operations. Check out this article to find out why....

Malin Skoglkund, VP of Sales and Customer Success at Meltwater, has developed and promoted somewhere close to 100 customer success managers and directors throughout her career, and she's here to tell you how....

In this article, I’ll share a practical and actionable renewal management strategy that enables you to identify and escalate accounts at risk of churn....

In this article, Nate Fiedler shares a framework of essential contextual elements and explains how applying these to our work can help us better understand the context with our customers and ultimately, see the bigger picture....

In this article, I’ll be discussing the customer success metrics you should be tracking at each and every stage of the customer lifecycle. With them, you can drive retention and ensure your customer success function is successful in delivering value to the customer....