Churn rate

No business can retain every one of their customers. Nonetheless, this doesn’t mean you can’t put measures in place to reduce churn, in a bid to keep your all-important customer base intact....

It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long. This in depth guide shows you how to do just that....

In this Q&A, Jason Noble of Vinli. Inc discusses the role of customer success in business growth. Plus, his best advice on customer success strategies....

In this Q&A, Christopher Simpson of Direct Commerce discusses client engagement in the digital era. Plus, his views on customer success in 2021....

Isabel Ruiz of Pluralsight joins us for a pre-festival Q&A about your customer success toolbox and what you need to keep your users happy....

Believe it or not, there’s quite a lot in common between customer success and product management. Both have the ability to work wonders for your SaaS product. This guide walks you through how to use them to get a dream team....

What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....

Here's your chance to attend the only Customer Success Festival. Get involved, have your say, and shape the future of CS....

SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....

Pipedrive's Rodrigo Stoqui talks you through the three Es strategy and how to use it to succeed in SaaS....

Aaaand that’s a wrap! With over 40 fantastic talks and 30+ hours of actionable video content, the Future of SaaS Festival took you through the ins-and-outs of the very best SaaS strategies....

The FoSaaS Customer Retention report is on the way. And you can chip in by filling out our survey! The reward? A report that'll dish out the most important tactics for 2021....

Customer retention is essential in the world of SaaS. While it’s inevitable some customers will call it a day and unsubscribe, you...

Lots of customer retention—the ultimate goal for SaaS businesses like yours. Keeping churn rates low and long-term subscriptions ticking over is what...