FoSaaS membership plan updates

Customer Success & Onboarding

We add a bunch of exclusive content every single month, and you can find it all here, consistently updated on one page for your convenience.

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September

Exclusive content

Templates

  • Value-based pricing template
  • Churn rate prediction framework

August 2021

Exclusive content

Templates

  • Customer churn survey
  • Pricing strategies framework

July 2021

Exclusive content

Templates

  • Reactivating failed payments email template
  • SaaS business plan template
  • KPI template

June 2021

Exclusive content

Templates

  • OKR canvas
  • B2B persona questions
  • B2C persona questions

OnDemand


May 2021

Exclusive content

Templates

  • New hire onboarding checklist
  • S.M.A.R.T Template
  • S.M.A.R.T Template example

OnDemand


April 2021

Exclusive content

Templates

  • Internal roadmap template
  • B2B user persona example
  • B2B user persona template

OnDemand



March 2021

Exclusive content

Templates

  • Business case template
  • Win-loss interview questions
  • Market sizing framework

February 2021

Exclusive content

Templates

  • Competitor SWOT analysis
  • Customer needs analysis
  • Storytelling framework

OnDemand


January 2021

Exclusive content

Templates

  • Customer success playbook framework
  • Customer success strategy checklist

OnDemand


December 2020

Exclusive content

Templates

  • Onboarding framework
  • Product demo checklist
  • Guide to SaaS pricing models

OnDemand


November 2020

Exclusive content

Templates

  • Churn rate cheat sheet
  • How to lower your churn rate
  • New user templates
  • Completed first action

OnDemand

30+ hours of the Future of SaaS Festival | May 2020


October 2020

Exclusive content

Templates

  • Pricing increase
  • Cross-sell email template
  • Upsell email template
  • Converting freemium users to paid