SaaScast is back with a brand new host! 🙌
Gemma Davies, Community Manager, here at Future of SaaS is joined by none other than Spencer Coon, COO & Co-founder of Beamer.
In honor of his guest appearance, Spencer is kindly offering SaaScast listeners 15% off Beamer for the first 6 months - all you have to do is enter the coupon code ‘saascast’.
On this week’s episode, Spencer explains how to better manage the feedback loop for customers, his preferred methods for collecting feedback, tips for creating an effective feedback loop, and how to implement it to full effect.
Key talking points:
- How Beamer manage the feedback loop
- Striking the balance between automated and in-person feedback
- Why there’s no such thing as negative feedback
A little bit about Spencer
Spencer Coon is the COO & Co-Founder of Beamer, a changelog and notification center that helps you notify users in-app about product changes, new features, improvements, and more.
Spencer started his career in finance as an IB Analyst in NYC. He moved to Chile where he co-founded two successful tech businesses. He’s fluent in Spanish and Portuguese.
Areas of expertise include building SaaS companies, Latin America finance, fundraising, valuation, and M&A.
One of his main goals is to help incentivize and enable the feedback loop so that SaaS companies can build better products that users love.